TERMS AND CONDITIONS AGREEMENT

WIDAD TOURS IS A LICENSED UMRAH ORGANISER WITH OFFICIAL APPROVAL ISSUED BY THE MINISTRY OF TOURISM, ARTS AND CULTURE OF MALAYSIA. THIS SPECIFIC APPROVAL IS GRANTED TO US BY THE MINISTRY OF MALAYSIA AND WIDAD TOURS FOLLOW STRICT PROTOCOLS AND GUIDELINES ISSUED BY THE MINISTRY IN ORDER TO PROVIDE YOUR UMRAH PACKAGE.

PLEASE READ CAREFULLY AND UNDERSTAND THE FOLLOWING ONLINE (“TERMS AND CONDITIONS AGREEMENT”) BEFORE ACCESSING OR USING OUR WEBSITE AND ALSO BEFORE APPLYING FOR YOUR UMRAH PACKAGE WITH WIDAD TOURS. YOU MUST NOT MAKE ANY BOOKING UNLESS YOU ARE 18 YEARS OF AGE OR OLDER AND UNDERSTAND AND AGREE WITH THE FOLLOWING TERMS AND CONDITIONS. BY ACCESSING OR USING ANY PART OF THE WEBSITE FOR ANY REASON, INCLUDING BOOKING, YOU AGREE TO BE BOUND BY THESE “TERMS AND CONDITIONS AGREEMENT”.

ALL BOOKINGS MADE VIA PARTICIPATING WEBSITES OR WITH WIDAD TOURS DIRECTLY OR INDIRECTLY (EMAILS, MESSAGES, PHONE’S CALLS ….ETC) ARE MADE SUBJECT TO THESE (“TERMS AND CONDITIONS AGREEMENT”) AND THE PERSON MAKING THE BOOKING WILL BE DEEMED TO HAVE ACCEPTED THESE (“TERMS AND CONDITIONS AGREEMENT”), AND THE CONTENTS OF THE PACKAGES INCLUDING PRICES.

TERMS & CONDITIONS

WHEREAS Widad Tours & Travel Sdn Bhd (“Widad Tours” or “us” or “we” or “our”) of 913 1^ST FLOOR, TELOK WANJAH BUSINESS CENTER, JALAN SULTAN BADLISHAH, 05000 ALOR SETAR, KEDAH, MALAYSIA, its officers, director, employees and volunteers, is in the business of providing Umrah services and assisting Umrah & Hajj Pilgrims to perform their Umrah & Hajj Pilgrimage in Saudi Arabia

AND WHEREAS (the “client” or “Customer” or “you” or “I”) are entering into a legally binding Agreement with Widad Tours to provide you with the Services. Also, means a person or his representative who makes a booking for a Umrah Package with us.

“Supplier” means a third-party company or person who provides products, including a wholesaler of products such as (but not limited to) airlines, hotels, tour operators, food, beverages, transportation, and car hire companies.

These terms and conditions apply to bookings you make with Widad Tours (instore, over the phone, by messages, or by email) as well as online bookings made via our website. These Terms and Conditions Agreement of Widad Tours govern our relationship with you. Once we accept a booking from you on behalf of a Supplier, you will also have a separate contract with the Supplier, which will be governed by other Terms and Conditions. It is your responsibility to make yourself aware of those other terms and Conditions. 

By using the website of Widad Tours to browse any Umrah Travel, Umrah Packages and Services you represent that you have read our (“Terms and Conditions Agreement”) posted on the website and you accept its full contents and applications to you. Furthermore, if any client proceeds with a booking on Widad Tours website, these (“Terms and Conditions Agreement”) will apply to that booking. Clients undertake to fulfil the obligations contained within these (“Terms and Conditions Agreement”). 

Please read the following (“Terms and Conditions Agreement”) carefully. All bookings are made and accepted subject to these (“Terms and Conditions Agreement”).

These (“Terms and Conditions Agreement”) applies to all Widad Tours’ Umrah & Hajj packages, in addition and without prejudice, to other specific conditions which may apply to particular Umrah & Hajj packages. The (“Terms and Conditions Agreement”) – as defined below – apply to our services, directly or indirectly made available to you through whatever means, including online reservations.

The following constitutes a contractual agreement between Widad Tours & Travel Sdn Bhd, hereinafter referred to as Widad Tours or us, and the purchaser of any of our Umrah & Hajj packages, and hereinafter referred to as “client” or “Customer or You or I.” Acceptance of such agreement can be accomplished through a written signature on Terms and Conditions Agreement, or by submitting the (“Terms and Conditions Agreement”) online, or by submitting the Umrah Package Registration Form online or by paying the deposit for umrah package which is purchased by one or more of Widad Tours Umrah packages. By purchasing a Umrah package or signing online and/or emails, messages, phone’s calls ….etc., our Terms and Conditions Agreement, the customer warrants:

All Umrah Packages, goods and travel arrangements remain property of Widad Tours & Travel Sdn Bhd until invoices confirmation is paid in full.

Every effort is made to ensure website accuracy; however, Widad Tours cannot be held responsible for typographical errors, or errors arising from unforeseen circumstances.

Widad Tours reserves the right, at its sole discretion, to update, modify, amend, change, replace or remove any part or all parts of these (“Terms and Conditions Agreement”) at any time by posting updates, amendments, changes or replacing to our website. It is your responsibility to check this (“Terms and Conditions Agreement”) in our website page of use periodically for changes. Your continued use or access of the website following the posting of any changes will mean that you accept and agree to the changes. Also, while you completed the booking by paying the deposit payment of your Umrah package, it is your responsibility to check this (“Terms and Conditions Agreement”) in our website page of use periodically for changes and you accept and agree to the changes.

The (“Terms and Conditions Agreement”) – as may be amended from time to time – constitute the entire agreement and supersede any other agreements or understandings (oral or written), between you and us with respect to their subject matters unless explicitly stated otherwise.

By using Widad Tours online travel service Site you agree that, subject to certain rights and remedies you have under the Consumer Protection Act 1999 which cannot be excluded, restricted or modified, neither Widad Tours nor any Widad Tours subsidiary or related company or representative shall be liable for any loss, injury or damage to you or your belongings or otherwise arising in any way out of the provisions of travel services to you and Widad Tours excludes all other conditions and warranties implied by custom, law or statute.

EXECUTIVE SUMMARY

Although you should read all of the Terms and Conditions Agreement of Widad Tours & Travel Sdn Bhd, the following is a summary of the most important: 

• Prices, including, in some cases, of confirmed bookings, may be subject to change. 
• Some confirmed bookings are non-refundable if cancelled by you and it is your responsibility to check if this applies. 
• We will be entitled to retain our service fees even if a booking is cancelled or does not proceed for any reason which is not our fault. 
• It is your responsibility to make yourself aware of all information relevant to your travel plans, including but not limited to visa requirements and health precautions. 
• We are not liable for the accuracy of any published Supplier content including websites and brochures. 
• All Umrah packages that we quote on are subject to availability and may be withdrawn or varied by the Supplier without notice. 

SUMMARY OF OBLIGATIONS

Before making a booking, it is important that you meet the following requirements:

• You are over the age of eighteen (18) and have sufficient funds to pay for the travel services.
• You have read Widad Tours Terms and Conditions Agreement and if booking for third parties warrant that you have their authority to do so and have conveyed these terms and conditions to them.
• You are responsible for checking the accuracy of all documents provided to you.
• You are responsible for confirming departure times of any booked services at least 24 hours prior to travel.
• You accept that passports, visas, and other required identification documents are your responsibility.

RESERVATIONS AND DEPOSIT

• For Individual packages Non-refundable deposit of RM 2,000.00 per passenger is required at the time of more than 30 days prior to departure to secure your reservation, to reserve hotels and to start the visa process.
• For Group packages Non-refundable deposit of RM 2,000.00 per passenger is required at the time of more than 30 days prior to departure to secure your reservation, to reserve hotels and airline ticket and to start the visa process.
• For Ramadan packages Non-refundable deposit of RM 5,000.00 per passenger is required at the time of more than 30 days prior to departure to secure your reservation, to reserve hotels and to start the visa process.
• Your booking is not confirmed until the full deposit payment is received into Widad Tours account. Furthermore, Widad Tours are unable to start any kind of processing for your Umrah’s package and visa until we receive the full payment into Widad Tours account.

PAYMENTS

• Full payment is required at least 30 days prior to departure for both individual and group packages, otherwise no further processing for Umrah packages.

CANCELLATIONS

• All deposits are non-refundable for changes of mind or cancellations by you.
• Cancellation received in writing 30 days or more prior to departure will be subject to non-refund (Nil Refund) of deposit for Individual, Group and Ramadan Packages.
• Cancellation received in writing 30 days or less prior to departure will be subject to non-refund (Nil Refund) of full the payment of the package’s cost for Individual, Group and Ramadan Packages.

INFORMATION

Our responsibility is solely to arrange a booking of a Umrah Package in accordance with our packages. It is your responsibility to make yourself aware of all information that it is necessary or desirable to know in order to make optimum use of the Umrah Package and to undertake travel generally. We strongly recommend that you read our “Travel Information” which may be relevant, especially in relation to passport and visa requirements. Please note that this information is provided as a guide only, and although it is accurate to the best of our knowledge, we do not warrant that it is completely up to date at all times. Further, we do not warrant that it is comprehensive, and it may not address a topic that is relevant to your travel plans. It is your responsibility to further investigate and confirm any matters that are applicable to you.

IMPORTANT NOTICES AND CONDITIONS FOR ALL UMRAH PACKAGES

• Widad Tours has the right at any time during the Umrah season (before the arrival to Saudi Arabia) to change or replace any booking of a room or a hotel or airline, but must be matched or similar to the room or the hotel as mentioned on each Umrah package which is published on the website of Widad Tours and according to the Registration Form and the Terms and Condition Agreement which is completed and submitted by the client.
• The amount of 15% VAT (GST) & 5% Municipality Charges” is included in all Umrah package’s price.
• For Individual packages, airline tickets must be paid for at time of issue.
• For Group packages prices are based on travel from Kuala Lumpur International Airport.
• For Group packages prices are based on airline fuel charge. Clients are responsible for any major fuel surcharge.
• Group Package prices are based on the cost per ticket RM 3,900 – RM 4,300 per passenger (Kuala Lumpur-Jeddah/Madinah-Kuala Lumpur), any increase in price per ticket by airlines at the time of confirmation the ticket, will be borne and paid by the passenger.
• AlAqsa Package price is based on the package advertised in the website, any increase in price per ticket by airlines at the time of confirmation the ticket, will be borne and paid by the passenger.
• All package prices are based on availability. Hotel prices are subject to change without prior notice.
• In the case of computer or human billing error we reserve the right to re-invoice passengers with correct billing.
• The Umrah season closes on 15 Syawal.
• Widad Tours recommends that the client who books Individual or Ramadan Umrah package to buy his/her tickets from Widad Tours.
• In the case of any client bought his own airline tickets through another travel agency or online travel agency prior to receive his passport Umrah visa approval—including pages stamped with Saudi Umrah visa from the Consulate of Saudi Arabia, the client must review, check and make sure when he receives his passport including his Umrah visa from Widad Tours that all his travel documents including airline tickets and voucher comply with the visa details, rules & conditions. If the client neglect do that and such airline tickets not comply with his Umrah visa details, rules and conditions, therefore Widad Tours will assume no liability or responsibility for any claims, fees, damages, losses, costs or expenses arising out of the cancellation his tripe. The client is solely responsible for the full amount of costs and losses incurred as a result of cancellation his tripe. In addition, if for any reason costs, expenses or fines are imposed upon as a result of his failure to ensure that his travel documentation is in order then he will be liable on demand to reimburse us such costs, expenses, and fines.
• You are solely responsible for ensuring that you hold all valid travel documents (passports, visas, etc.) and comply with the entry, exit, transit, or other requirements of the countries you are travelling to. You may refuse entry into a country if you do not have the required or valid travel documents. Widad Tours and our reservation staff will not be liable in any way for any consequences arising out of your not having the required or valid travel documents including visas approval or passport damage at any time.
• In the case of computer or human billing error or items that were forgotten to be addressed, we reserve the right to re-invoice passengers with correct billing at any time.
• If your trip is cancelled due to you do not comply with visa details, rules, conditions and any other circumstances, Widad Tours will not be liable for any costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances.
• You are solely responsible for ensuring that you hold all valid travel documents (passports, visas, etc.) and comply with the entry, exit, transit or other requirements of the countries you are travelling to. You may refuse entry into a country if you do not have the required or valid travel documents. Widad Tours and our reservation staff will not be liable in any way for any consequences arising out of your not having the required or valid travel documents including visas approval and conditions.
• Due to heavy rush the hotels have very limited availability and rates are hiked without any notice, hence rates of hotels are strictly subject to availability from our allocation of rooms.
• If the client would like to book a Quad, Triple or Double room, he/she must have all numbers of persons who will be sharing and occupying the room in the submitted registration form. Widad Tours will assist the client to find another person or persons sharing the same category of the requested room (Quad, Triple or Double). In the case of Widad Tours not finding the person or persons sharing the same category of the client, the client must pay the full cost of the room that he has selected in his registration form or he changes his category of room to another category (Quad, Triple, Double, Single room) and the balance of the cost as a result of an upgrade or change of room from one category to another category will be bearable and paid by the client.
• Widad Tours has the right at any time during the (before, after and/or during the arrival to Saudi Arabia) to change or replace any booking of a room or a hotel including the reservation hotel number before or after the issue of Client Confirmation but must be matched or similar to the room or the hotel as mentioned in each programme which is published on the website of Widad Tours and according to the Registration Form and the Terms and Condition Agreement which is completed and submitted by the client online.
• All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases.
• For Umrah Group, Widad Tours advised you that most airlines only provide free hotel accommodations for passengers that have a layover Only between 10-12 hours or overnight at any airport. However, each airline is different, so be sure to check your carrier’s website. Therefore, Widad Tours are not responsible to provide any kind of free hotel accommodations for passengers than which it offers by your carrier’s rules.
• The earliest check in for hotels is at 04:00 PM. If the client requests an extra night or extra hours in any hotel, in the case of early arrival, the costs will be paid by the client upon his request according to the hotel’s availability and hotel rules.
• The latest check out hotels at 12:00 PM. If the client requests an extra night or extra hours in any hotel, in the case of lately departure, the costs will be paid by the client upon his request according to the hotel’s availability and hotel rules.

LUGGAGE

• Widad Tours is not responsible for any lost or stolen luggage or personal items for the durations of any of our Umrah packages. Widad Tours cannot pay any compensation for any lost or stolen luggage including personal items under any circumstances during Umrah trip. It is the customer’s responsibility to take care of all personal and valuable items at all times. Widad Tours recommends customer purchase insurance to protect themselves should such a situation arise. Widad Tours is not responsible to transport or oversee the transportation of customer’s luggage.
• Widad Tours strongly recommends that you take out comprehensive travel and medical insurance at the time of paying a deposit. The policy should provide cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary.
• You will usually be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. The amount of checked baggage you are allowed depends on your class of travel/destination. Several leading carriers have now introduced additional charges for checked baggage on either a piece or weight basis. Please ask the airline for more specific information as these rules vary from time to time.

INSURANCE

• It is your responsibility to arrange holiday insurance that is suitable for your needs, before you travel. It is also your responsibility to take your insurance policy documentation with you when travelling. We highly recommend that you purchase a comprehensive travel and medical insurance as soon as you have paid the deposit. It is your responsibility to ensure that the travel insurance is valid for the length and the destinations of your Umrah trip.
• YOU MUST HAVE TRAVEL INSURANCE WITH MEDICAL, EVACUATION AND REPATRIATION COVERAGE, covering all applicable dates of your travel with Widad Tours. This insurance must cover personal injury, emergency, and death medical expenses. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay, or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of any package offered by the Widad Tours, and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.
• Any person over the age of 45 years MUST provide his/her travel insurance before traveling.

UMRAH COVID REGULATIONS

• The client understands that the government has imposed strict Covid related regulations. These regulations cannot be circumvented by Widad Tours, and all pilgrims must abide by them. Due to these regulations, all our programs are subject to changes and government mandates at any time. Restriction can include but is not limited to flight schedule, hotel occupancy, entrance into the KSA from certain embarking points, visa regulations, sightseeing, transportation occupancy, and type of transportation. In addition, there are restrictions on the number of times a pilgrim can perform Umrah, enter the Haram, or visit the Rawda. Pilgrims are advised to download all applicable apps such as Nusuk. There are also different regulations depending on whether you enter with a Umrah visa. Widad Tours is willing to advise on differences between each, but due to the constantly changing nature of the regulations, cannot be responsible for cancelled activities that can be done with one visa and not the other.
• Should the client receive a positive Covid test prior to travel from Kuala Lumpur and forward the proper documentation, umrah Visas including air and land bookings are fully non-refundable. The cost of cancellation of such booking due to a positive Covid test will be borne and paid by you/client or your insurance. Widad Tours will not accept any liability in these circumstances and no refunds or payment of any kind shall be given.
• Should The client receive a positive test in Saudi Arabia prior to their return, Widad Tours will work to change their return ticket with of charge. The cost of cancellation of such booking due to a positive Covid test will be borne and paid by you/client or your insurance. Widad Tours will not accept any liability in these circumstances and no refunds or payment of any kind shall be given.
• Should The client receive a positive test during their stay in Saudi Arabia, and the client stays in hospital, medication, and ambulance transportation. The cost of hospital, medication and ambulance transportation will be borne and paid by you/client or your insurance. Widad Tours will not accept any liability in these circumstances and no reimbursement or payment of any kind shall be given.
• However, any additional expenses including but not limited to hotel expenses and meals will be the responsibility of the client. Programs may be cancelled unexpectedly due to government regulations or airline regulations. Widad Tours cannot be held responsible for changes of this nature. All Umrah packages are subject to travel mandates, restrictions and regulations and may change at any time. These are not only limited to entrance into KSA from specific countries, proof of vaccination, COVID-19 rules and regulations, limitations on occupancy in hotels, limitations to dining in restaurants, limitations on movement within Saudi Arabia, limitations on entering Haram and limitations on performing more than one umrah, limitations on age, etc.
• All travellers regardless of age must be fully vaccinated. Based on current vaccination protocols 12 years old and above ONLY are eligible.
• COVID-19 remains a risk in Saudi Arabia. Monitor your health closely and follow the advice of local authorities. Travellers to the Kingdom must have medical insurance that covers the cost of COVID-19 treatment.
• Breaching COVID-19 Saudi’s restrictions may result in significant fines and imprisonment. These restrictions are subject to change at any time. Check with local authorities for the latest directives and follow their advice.
• If you or someone in your immediate travelling party tests positive for COVID-19, you should isolate immediately and contact the local health authority for advice on what to do. You should also contact Widad Tours and also seek advice from your travel insurer.
• If you test positive for COVID-19 at Saudi Arabia (Madinah or/and Makkah or/and Jeddah, Widad Tours have no reasonability for any medical costs or/and any costs due to the cancellation of your whole Umrah or/and a part of Umrah Activities, you and your insurance will bear all costs due to your infection by COVID-19

BOOKING/REGISTRATION FORM

1. Umrah Terms & Conditions Agreement for Each Person
2. Umrah Registration Form for Each Person
3. The Deposit Payment of RM 2,000.00 Must be Received to Widad Tours Account
   Name: WIDAD TOURS & TRAVEL SDN BHD
   Bank: AFFIN ISLAMIC
   Account No: 105230006436
4. Upon receipt of your deposit payment, your registration will be confirm your place.

INFANT AND CHILD POLICY

• Children 12 years and over will be considered as adult, and he will be charge full amount of Package cost.
• Children under 12 years and above 2 years will subtract 20% from the above price and also the price may be amended according to the rules of Hotel.
• For children under 2 years RM 2,000 will be charged for visa fees, document processing plus infant flight.

PROCESSING OF APPLICATION

• Widad Tours is an IATA agent who has entered into contract arrangement with Saudi Arabian authorised providers licensed to provide accommodation, transportation and other services to pilgrims entering Saudi Arabia for Umrah.
• All documents are thoroughly checked by Widad Tours to ensure that all the requirements are complied with.
• Processing normally starts 30 days prior to departure date, unless otherwise advised by the Embassy for other time processing. We are responsible for the submitting of your visa application.
• Widad Tours will follow-up with the Embassy on your behalf.
• In the event of any or further documentation be needed in the course of visa processing, Widad Tours will advise you accordingly.
• As Widad Tours have a large volume of pilgrims and documents to process, please assist and cooperate with us by keeping your contact to URGENT MATTERS ONLY until processing is completed and documents are returned to you accordingly.

CONDITIONS OF TICKETS

• Tickets are issued after Widad Tours receive the client’s passport that includes Umrah / Tourist visa.
• For Holy Land Package and Group Packages, the price of airline’s ticket is based on the cost per ticket RM 3,900 / passenger, any increase in price per ticket by airlines at the time of confirmation of the ticket will be borne and paid by the passenger.
• Name correction will incur additional fee.
• Date change by revalidation after ticketing will incur additional fee.
• Ticket reissue will incur additional fee.
• Individual packages cancellations of air ticket 14 days prior to departure are subject to NIL refund.
• Passengers who no-show for a flight will be considered as cancelling after departure and NIL refund will apply.
• The airline may take more than 12 weeks in same cases. Widad Tours is not liable for any refund amount if it has been delayed from Airline. Refund will not be provided until refund has been received from supplier/airline.

PASSPORTS AND VISAS

• It is your responsibility to review, check and make sure that the informations and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies.
• It is your responsibility to fulfil the passport, visa details and other immigration requirements applicable to your itinerary and airline tickets details.
• You must pay RM 2000 as a deposit to Widad Tours Account to start processing your Visa Application.
• The name provided by you for your travel airline tickets must be the same as that in your passport. It is your responsibility to check your name and ensure that you have all the documentation you need for your journey. Visas are obtained from the issuing authority in Malaysia and you should confirm these with the relevant High Commissions, embassies and/or consulates. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. Either airline staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate visa and some countries will not allow you to enter without proof of a return or onward electronic or paper ticket. Airline check in staff at your point of origin may deny boarding you. We do not accept any responsibility in the case you being unable to travel due to not complying with such requirements. Therefore, you accept full responsibility for obtaining all such documents, visas and permits prior to the start of the trip, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by the Widad Tours that is a direct result of your failure to secure or be in possession of proper travel documentation. Widad Tours does not provide advice on travel documents and makes no representations or warrantees as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that the Tour Operator is not responsible for any errors or omissions in this information. If your trip is cancelled due to you not comply with visa details, rules and conditions, Widad Tours will not be liable for any costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances.
• Widad Tours will apply for Umrah Visa or Tourist visa and submit all relevant documents to the relevant Saudi authorities as requested. If Saudi Foreign Affairs issued your visa, you must pay the total fees agreed between Widad Tours and you. If Saudi Foreign Affairs or the Saudi Consulate in Malaysia refuses your visa, you must pay the fees already involved, which were paid to relevant Saudi authorities, including Widad Tours services fees. Widad Tours acts as an agent, and Widad Tours does not accept any responsibility in case Saudi’s relevant authorities refuse your Visa. Widad Tours will hold your original documents, including your passport or travel documents until you pay the total cost mentioned above due to the Saudi authorities’ refusal of your visa.

BOOKING ON BEHALF OF OTHERS

• By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your trip booking, notifying the Widad Tours if any changes or cancellations are required and keeping your party informed.
• By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and Widad Tours will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

YOUR BEHAVIOUR

• It is your responsibility to ensure that you and the members of your group do not behave in a way which is inappropriate or causes danger, distress, offence or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage) whilst on your trip.
• If, in our reasonable opinion or that of our Suppliers, your behaviour is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our Suppliers (e.g. hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our Suppliers, including terminating your trip, in which case our and our Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination.

TERMS AND CONDITIONS AGREEMENT

• Widad Tours express reserves the right to amend or change all or any part of these (“Terms and Conditions Agreement”) at any time without prior notice. If we do amend these Terms and Conditions Agreement, the amended (“Terms and Conditions Agreement”) will be effective when posted on this website and you are deemed to have accepted the relevant changes.
• When you book with Widad Tours the (“Terms and Conditions Agreement”) become a part of your booking.
• By accessing, browsing, or making a reservation through this website, you expressly accept these (“Terms and Conditions Agreement”), and intend to be legally bound by you. To the extent any Umrah travel products and/or services are booked through your Agent or Widad Tours, you agree that these (“Terms and Conditions Agreement”) apply to all transactions. Please read these (“Terms and Conditions Agreement”) carefully. If you do not accept all of these (“Terms and Conditions Agreement”), please do not use the website, or make any reservations through your Agent or Widad Tours.
• These (“Terms and Conditions Agreement”) and your use of the Widad Tours website will be governed by and construed in accordance with the laws of Malaysia and you hereby submit to the jurisdiction of the courts in that place.

EXCLUSION OF LIABILITY AND INDEMNITY

• The responsibility of Widad Tours as the tour operator or their agents is limited.
• We act as an agent for and sell various travel related Umrah packages as an agent on behalf of numerous transport, accommodation, and other service providers, such as airlines, coach, rail, and cruise line operators, as well as travel wholesalers (“Suppliers”). We may receive fees, commissions, gifts, or financial incentives from Suppliers in respect of Umrah packages we advise you of or arrange on your behalf. Any brochures provided by us to you are supplied by Suppliers or are prepared by us based on content supplied by Suppliers, and we accept no liability for errors in that material. Your oral or written instructions to us are authority for us to make travel bookings on your behalf and to arrange relevant contracts between you and the applicable Supplier. Notwithstanding this authority, we are not your agent and do not have any fiduciary duty to you. We exercise care in the selection of reputable Suppliers, but we are not ourselves a provider of travel services and have no control over, or liability for, the Umrah Packages provided by the Suppliers, who are third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by the Supplier. We recommend that you read them before finalising the transaction and we can provide you with copies of the relevant terms and conditions on request.
• Your legal rights and remedies in connection with the provision of Umrah packages are against the Supplier and, except to the extent a problem is directly and primarily caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any Supplier is unable to provide the Umrah package for which you have contracted either at all, or to the requisite standard, your remedies are against that Supplier and not against us.
• Before booking your Umrah package, you should read this Agreement and any additional terms and conditions carefully and ensure that you understand ALL of the Terms and Conditions.
• All information and other content on this website is provided “as is” and without warranties of any kind, either express or implied. Widad Tours (and its suppliers and licensors) expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose.
• Your continued use of Widad Tours website or the services including emails, messages, phone’s calls ….etc, will mean that you accept unconditionally any amendments made to the terms and condition agreement, registration form and the contents of the Umrah packages including prices.
• The services sold through Widad Tours are subject to availability and can be withdrawn without notice. Access to this website and any website normally linked to this website is not guaranteed and is subject to availability of communication links and access rights.
• We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements health formalities or any other reasons. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
• Widad Tours reserves the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. Widad Tours is not liable in any way if any increase occurs.
• Widad Tours does not warrant that any of the functions contained on this website or your access to this website will be uninterrupted or error-free, that any defects will be corrected or that this website or the server on which this website is stored are free of viruses or any other harmful components. Widad Tours does not warrant or make any representation regarding your access to, or the results of your access to, this website (including any related or linked websites) or any information on this website in respect of correctness, accuracy, timeliness, completeness, reliability or otherwise, and you (and not Widad Tours), assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant information or other content.
• Widad Tours reserves the right at any time, in its sole discretion, to amend, modify, or alter the Widad Tours website, (“Terms and Conditions Agreement”), (“Umrah Registration Form”) and the contents of Umrah packages as described on the website without notice by posting the amended Terms and Condition Agreement, (“Umrah Registration Form”) and Umrah packages on this website. The amended of Terms and Condition Agreement, (“Umrah Registration Form”) and Umrah packages shall be effective from and after the date that they are posted on the website. Therefore, each time you access the website, you need to review these Terms and Condition Agreement, (“Umrah Registration Form”) and the contents of the Umrah packages periodically.
• Whilst reasonable care is taken to ensure that the information given to you is accurate, Widad Tours cannot guarantee its true accuracy as the information may come from a Third Party/Booking Agent and Widad Tours reserve the right to change the information including these (“Terms and Conditions Agreement”) at any time without notice. You must check these Terms and Conditions for changes. Widad Tours have taken all reasonable steps to ensure that all representatives, agents, tour operator used are reputable, however Widad Tours do not have direct control over such organisations where applicable and shall not be responsible for any services, acts or omissions by them or their employees.
• When applicable, your booking agent is any travel agent or other company, organisation, or person who, without being a party to the contract between you and us, is acting as an intermediary to handle bookings and payments for the package which you book with Widad Tours. Please note that Widad Tours cannot accept any liability for the acts, omissions, or representations of any booking agent. Please note any Terms or Conditions Agreement which the booking agent has given to you does not incorporate into Our (“Terms and Conditions Agreement”) or form any part of the same and in all cases our (“Terms and Conditions Agreement”) shall take precedent.
• We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
• Widad Tours reserves the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. Widad Tours is not liable in any way if any increase occurs.
• Services and goods provided during the Umrah trip, service charges and any airport charges and taxes which are not included in the confirmed Umrah package price must be paid by you before travelling. Widad Tours may at its discretion charge service and penalty fees on your booking.
• Widad Tours reserves the right at any time, in its sole discretion, to amend, modify, or alter the Widad Tours website, terms and condition agreement, registration form and the contents of Umrah packages as described in website without notice by posting the amended terms and condition agreement, registration form and Umrah packages on this website. The amended of terms and condition agreement, registration form and Umrah packages shall be effective from and after the date that they are posted on the website. Therefore, each time you access the website, you need to review these terms and condition agreement, registration form and the contents of the Umrah packages periodically.
• Umrah’s procedures and requirements may change at any time with or without notice by Saudi Government. Widad Tours visa service allows applying on your behalf for Umrah visas to relevant Embassy or Consulate of Saudi Arabia. Widad Tours is unable to guarantee to obtain Umrah visa and consequently, Widad Tours accepts no liability whatsoever for not obtaining Umrah visa with or without reasons. Widad Tours will not be responsible for any damage or loss of your passport during the whole period of Umrah process from the time of submitting the passport to Widad Tours until the return back from Saudi Arabia. Widad Tours reserves the right to claim any associated costs incurred as a result of not obtaining Umrah visa. In this case, Widad Tours bears the cost of package, hotel and ticket cancellation fees and refunds the full package cost to the client except for the deposit payment. Widad Tours is also not liable for any delay, misplace or loss of passport during processing and obtaining Umrah visa from relevant Embassy or Consulate of Saudi Arabia.
• All bookings made on this Widad Tours website are subject to the relevant supplier’s/tour operator’s booking conditions in addition to these Widad Tours Term and Conditions Agreement.
• Widad Tours makes no representations or warranties of any kind with respect to flights for Umrah packages including not enough time to perform 40 Solat in Madinah. All hotels star rating is according to Saudi Arabian standard. Due to circumstances beyond the control of Widad Tours may also need to cancel or modify events that appear in the itinerary. There may be other circumstances in which hotel changes become advisable or necessary. Therefore, Widad Tours also reserve the right to substitute any of the hotels. During Umrah journey the unexpected is often the norm. Despite very careful planning and organization the Umrah journey can never be taken for granted like a normal holiday expected in Malaysia.
• The provision of the service offered by the company is in good faith and best endeavours to meet your standard, however, Widad Tours, our agents, travel partner or their sub agents cannot be held responsible for any shortcomings outside the company’s control against your expectations of the pilgrimage. No express or implied, is made by us or by any person as to its accuracy, completeness or fairness and it should not be relied on as such. Any opinions and estimates expressed reflect our judgment at this date and are subject to change without notice.
• Widad Tours acts only as agent for clients in making arrangement of services for airlines, hotels, transportations, or any other services in connection with this tour and assumes no liability or responsibility whatsoever for mismanagement from any one of the administration, management or employee/staff who provide any of these services. Widad Tours will not be liable to the client for any claims against non-fulfilment, unsatisfactory or non-performance of services and products purchased on the client’s behalf by the company from third parties such as (but not limited to) airlines, hotels, tour operators, car hire companies. Widad Tours makes every effort to ensure that all the arrangements and services connected with a client’s tour will be carried out as specified in the most efficient and effective way possible. Widad Tours will assist the client during his/her tour to solve any issue or complaint between him/her and third parties such as (but not limited to) airlines, hotels, tour operators, car hire companies. However, Widad Tours does not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, Widad Tours does not accept liability for the errors and omissions of such suppliers.
• You acknowledge that Widad Tours have the right to receive commissions for Umrah travel service to confirm your travel bookings made through this website or by emails, messages, phone’s calls ….etc.
• You agree to release and forever discharge Widad Tours from any and all actions, causes of action, claims, and demands for, upon, or by reason of any damage, loss or injury, to me and your property which may be sustained in consequence of the losses and expenses as aforementioned.
• Widad Tours acts only as agent for passengers in making arrangements for airlines, hotels, buses or any other services in connection with this tour and assumes no liability whatsoever for: injury, damage, loss, accident, delay or irregularity which may occasionally occur either by reason of defect through the acts or defaults of any company or person engaged in conveying passengers or in carrying out the arrangements of the tour, or dangerous incidents in the air, sea, fire, breakdown in machinery or equipment, acts of governments or other authorities, war whether declared or not, hostilities, civil disturbances, strikes, riots, theft , epidemics, quarantines, medical or customs regulations, or from any causes beyond Widad Tours’ control, or from any loss or damage resulting from improper passports, visas or other documents. Widad Tours will accept no responsibility for the loss or additional expenses to delays or changes in schedule or other causes. Widad Tours shall not be liable or responsible for any inconvenience, loss, damage or injury arising in connection with such services. Facilities described in Widad Tours’ brochures and/or other marketing material may be withdrawn for reasons beyond Widad Tours’ control. Widad Tours will have no responsibility to you or any other party, financial or otherwise, in such cases. Widad Tours will not be responsible for failure to follow instructions, including but not limited to check-in and check – out times and delay, loss of luggage or personal belongings (Medicine). In the event of delay, it is the responsibility of the airlines to determine exactly what procedure will be followed. The policy chosen by that carrier shall be based on its procedures. The policy chosen by that carrier shall be based on their procedure and shall not be the responsibility of Widad Tours and its affiliates. Widad Tours and its affiliates will not be responsible for any person(s) missing any part of the program due to his/her negligence or delay or absenteeism for any time during the tour and will not be responsible for any additional expenses for the participant to re-join the tour.
• All or any such losses and expenses as aforementioned will be borne by you and will be your sole responsibility to the complete exclusion of Widad Tours.
• You further agree to indemnify and save harmless Widad Tours against and from any and all claims and demands, actions, and claims for contribution or indemnify, whether under any statute or otherwise, which may be made or brought against Widad Tours, including the costs of defense of such action and claim, as any such claims or demands relate to your Umrah Pilgrimage.
• In case you/the client fail(s) to pay any outstanding payments to Widad Tours then he/she will be liable to face court proceedings in Malaysia and all the expenses incurred in such recovery of dues including legal fees, lawyers’ fees, barristers’ fees and Widad Tours staff’s fees (Hourly Rates) who will be involved in such case will be borne by you/the client, and you/client confirms and agrees to pay such costs and fees.
• Moreover, no upgrades in the program chosen will be the honoured after departure as well as no refund will be given for any services rendered and not utilised.
• Widad Tours will not take any responsibility for ensuring successful booking if any travelling documents are not so received, and/or are inaccurate, nor will it refund any monies paid in respect of your booking(s).
• You are responsible to maintain acceptable standards of behaviour at all times. You must not behave in any way, which causes or may cause distress, injury, or annoyance to others, or give rise or may give rise to the risk of damage to property. If you do behave in any such way, you are likely to be evicted from your hotel. In case of such eviction, the evicting authority’s decision will be final, and Widad Tours will have no liability to you, and will not refund to you any portion of the cost of your package, nor will Widad Tours make alternative arrangements for you.
• In the case of death overseas during umrah trip and you haven’t obtained a comprehensive travel and health insurance prior to travel, your family and/or your inheritors will have a difficult time as they are responsible and liable to pay such fees and expenses of the sickness and/or death from your inheritance or from their money/assets and Widad Tours doesn’t accept any responsibility and liability in these circumstances including any kind of payments related to the sickness and/or death.
• Widad Tours reserves the right not to accept customers or bookings (or in exceptional cases to cancel confirmed ones) at our discretion and for whatever (legal) reason without the need to justify such refusal. Typical reasons for rejecting a customer or booking include, but are not limited to: Accommodation request, breach of the Terms and Condition Agreement, force majeure events, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by customer of misleading or erroneous information, credit card problems, inappropriate behavior, threats, insults, violence, refusal to supply information, practical obstacles, communication problems. In case a booking is rejected or cancelled by Widad Tours and a payment has already been made, you will receive a refund of the total booking value.
• You are responsible, upon receiving any documentation relating to your booking(s), including but not limited to, passports that include Umrah visa details, flight ticket(s), hotel booking confirmation and transportation confirmation, to ensure that the documents are accurate, and do not contain any errors or omissions. Any errors or omissions must be reported to Widad Tours immediately for rectification prior to your departure date from Kuala Lumpur. Widad Tours will assume no responsibility for errors or omissions, which are not so reported, nor for any consequences, which follow therefrom. Therefore, Widad Tours will have no liability to you, and will not refund to you any portion of the cost of your Umrah booking package, nor will Widad Tours make alternative arrangements for you. You will bear and pay the full cost of your Umarah package including the cost of airline tickets if issued by Widad Tours.
• You agree to defend, indemnify, and hold Widad Tours, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these terms and conditions.
• A person who is not a party to these terms and conditions shall have no rights to enforce any term of these booking terms and conditions.
• In case you or your agent intend(s) to submit claim against Widad Tours to the courts of Malaysia then you or your agent will be liable to pay all the expenses and costs of legal fees, lawyers’ fees, barristers’ fees, Widad Tours staff’s fees (Hourly Rates) and damage liability, and you or your agent confirm(s) and agree(s) to pay such costs and fees.
• In case you or your agent fail(s) to pay any outstanding payments to Widad Tours then you or your agent will be liable to face court proceedings in Malaysia and all the expenses incurred in such recovery of dues including legal fees, lawyers’ fees, barristers’ fees, and Widad Tours staff’s fees (Hourly Rates) who will be involved in such case and damage liability will be borne by you or your agent, and you or your agent confirm(s) and agree(s) to pay such costs and fees.
• In case you or anyone in Umrah intend to submit any kind of complaints against Widad Tours to the Ministry of Hajj or to a court in Saudi Arabia, Widad Tours shall be appointing law companies in both Saudi Arabia and Malaysia to defend such complaints. Furthermore, in case Widad Tours does not receive any charges from the Ministry of Hajj/Court, you or any person in Umrah agree and confirm to pay to Widad Tours all the fees and costs of both law companies in Saudi Arabia and Malaysia including any associated costs (such as wages, airline tickets, hotel accommodation… etc) which may occur as a result of defending such complaints.